Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. Virgin Media is now available in South West, bringing lightning-fast internet straight to your doorstep. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. But. This’ll only take a few minutes, depending on how many WiFi Pods are connected. Reply. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Click on enter and next. 0. 4GHz is the tried and tested standard for Internet connectivity in most homes and businesses. I have check the the systems and have identified a short-term issue which may cause intermittent or performance related issues with your connection. This worked! Thank you. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Removed hub 3 and followed the installation instructions for the hub 5 only to be greeted with a flashing green light. 1 technology, is designed to power the next-generation of connected devices – including modern. Wifi: Indicates the wifi is on and working. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. A green light on your BT Hub indicates that things are going well. I’ve reset the hub and checked all connections countless times and still nothing. Checking the Indicator Lights. Use this button to reboot or reset your router to its factory default settings. on 01-12-2022 23:05. Smug1to. Paul. I have followed all the steps online (checked connections, restarted router), spoken to the. Wait until the bottom light on the Hub turns magenta / red (HUB 3) (can take about 5 minutes) 5. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. Unfortunately firmware updates are not in your control, perhaps a VM staff member can arrange a ‘push’ of the latest firmware. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media is now available in North West, bringing lightning-fast internet straight to your doorstep. To reboot: press the button and hold it for less than five seconds. Let us know and we can go on from there. I have now booked you a visit for the red light warning issue – you can check the date and time via your online account here. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. I read on this forum that there was a thread about the Hub 5 overheating and affecting DHCP but I can't find it. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. All the other lights flashed green and then dissapeared but this light remains green. Select Apply changes. Red Light. We know that having the internet interrupted is a problem for almost all of us at some point, so we wanted to make a reference for our many Virgin Mediausers out there. Lights on Hub 3. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. 1 & 2 Wireless. The light should turn solid for a moment when you first switch on the WiFi Pod (white). 0 Watts and 15. Power on and set up your new router as per the manufacturers instructions 7. Hub 5 blinking green base light. From the start i didnt have a flashing green or any other light on the base, its just stayed solid orange. Logging into the advanced settings (IP address in browser) says internet has registration failure. Please confirm it’s a Hub3 and in router mode. Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. It has been like this all day so I guess a manual reset by me is best as it has stalled doing a reboot after getting the new software?Superhub 3. 4, like alexa smart sockets of light bulbs. Dear Virgin Team, Our router (Hub 3. Once it’s in modem mode, the VM hub “MUST” then be powered off. Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media’s existing customers for a free upgrade. Power off the Hub 5 as it is already set in. Molly_T. Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. • Then use the power switch to turn the unit back on. - Cable Modem StatusItem Status Comments Acquired Downstream Channel(Hz) 515000000 Locked Ranged Upstream Channel(Hz) 49600000 Ranged Provisio. I think from what I can find a green light is that it is doing a software update. The nearest exchange, located in Topsham, is equipped to handle all of your internet needs. The hub is in an open area and has shown no signs of overheating. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. 1 technology, is designed to power the next-generation of connected devices – including modern. The units offer WiFi pod performance for Virgin Media customers significantly better than a cheap wireless extender. You could always use some masking tape. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. If you see this color, there is no cause for alarm. This means that there is an issue with the telephone system. Today I've received my hub 5 and green light is flashing for few hours now. In this article, we will cover the meanings behind the various lights on your Virgin Media router, including the Virgin Media Hub 3, Hub 4, and Hub 5. This just means the router is ready for use and can now be connected to other devices. The Virgin Media Hub is offered as part of its Gig1 broadband package. no activity at all on the LAN ports. Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. Enter the password given to you. just in the past hour my HUB 4 decided to develop the white light of death. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. on 31-12-2022 12:53. Did you plug the Hub in yourself? When everything’s connected and you’ve called the Virgin Media activation number, your Hub will take about 15 minutes to download the latest software and reboot itself. Orange LED is ok. . Re: Hub 5 problem - light going out. The WPS button is most helpful when you’re trying to connect a new device to your Virgin Media Hub and you don’t want to go through the process of entering a password. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. 28-04-2023 08:31 - edited 28-04-2023 08:33. Red light – Issues with the cable connections. After it, click on the WPS. 0 has got a constant orange light and our internet is working intermittently. Options. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. We would like to show you a description here but the site won’t allow us. The kit is in Modem Only mode and the service appears to be working just fine. 2. September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you information about your internet. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Internet Light. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Your Virgin Media hub lights are probably not something that you have given much thought to before, and we hope that this resource has helped in. I have subsequently tried rebooting it and also resetting it. It can take 5 to 10 minutes to restart. Boosters use the electrical mains circuit in your home to create a . Excludes broadband faults and broadband network outages. We do not make commissions. Hub Ethernet cable WiFi Booster Wired Booster Room 1 Room 2. First instance, outage in the area, took a good 16 hours to fix. We do not make commissions. - checked all cables, switches etc for loose connections. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 4GHz. It isn't on during normal use, but turns red if there is a problem. 168. Sorry to hear of the permanent red light on your Hub 3. - Not all support team members are aware of this information when providing assistance. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. Plug the router's power cable back into the outlet. Thanks for this. - 5258622. I'm sorry to hear about the issues with the red light on the hub. Flashing White – Booting/Connecting. Stay safe online. You can call it in on 0345-454-1111 or else wait for the forum team. Connect the Hub’s power cable with the blue tab. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Currently we have a solid green light after putting the Hub into modem mode. Then switch it back on. jem101. virgin media tech support has no clue. If its nor working for you insist that you get the old Hub back and reactivated onto your account. It’s white when everything is working as it should. The Virgin Media Hub 5 is a better router than the Hub 4. Had the hub for a good few years. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. It has five lights which indicate the status of the connection. Internet Light This flashes during set up, and then stays green for 2 minutes when you're done. It will have no bearing on any other problems, you need to look elsewhere. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. I checked my router and it has a flashing blue light. can please look into this. Hi, First post so please be gentle. I have tried switching it off for a few hours to let it cool down, that made no difference. The Virgin Media Hub 3 has four lights to indicate the status of your connection. Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Tudor. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. 1 ACCEPTED SOLUTION. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. ). © 2023 Google LLC Virgin Media Hub 5 Light Status Overview. Hi I have had the same issue. When all four lights are green, it means that your connection is working properly and that your Virgin Media services are running as expected. Bottom – WLAN (green/blue). You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. If you're prefer the Hub 4, give the team a call on 150 / 0345 454 1111. Switched on and off. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. 1. Virgin Media Hub 5 Lights. It may also flash green when the Hub is performing a software update. I'm in s72 postcode area s hiendley just down the road mines gone off as well on the trial tried ringing virgin gave up on them, Yes we are the same, internet disconnected , tried hub 5 reset but blue light on the hub flashing. 3. 2) Turn off the hub and disconnect any Ethernet cables. Suddenly this morning we have a green flashing light with no internet. I've a flashing green light on my hub, no broadband or phone. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. on 09-12-2022 14:59. We've had a look at our systems from here and cannot find anything that explains the issues you're having. You will see a solid white light ring if you have a Hub 4. When the power light is solid white, it indicates that the hub is on and working correctly. You can use a pen or paper clip to do this. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. We do not make commissions. Home Phone. Account - Mobile. Options. Can someone take a look at this asap? Network Log Time Priority Description 03-. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. 0 has got a constant orange light and our internet is working intermittently. Press and hold the WPS button on the larger WiFi Booster forGraeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. No downtime reported in our area either. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). The hub feels quite warm, but not hot, to the touch. Options. It usually comes on when you turn on your hub, and it means nothing is wrong. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. 0. on 07-01-2023 13:02. We would like to show you a description here but the site won’t allow us. After many resets the broadband would start again then a few hours/days lose the signal. The second the Virgin Media Superhub is connected to your home router, you will have access to the internet, although the modern models of Virgin Media Superhub tend to have an automatic feature that. Ensure that the hub is in an open space and not overheating and reboot it. Browse Virgin Media Virgin Media Community. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. For over a week now my hub light is red. . Thank you. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. Options. Flashing White – Connecting to Virgin Media network. Hub 4 flashing white lights. The Hub should now operate normally. Hello. I’m not really sure what else I can do or what the issue is?! An. Superstar. • Switch the hub back on at the power. Plug the cables into the Hub. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. 13-12-2021 15:21. The Virgin Media hub lights have a meaning, and understanding that meaning can make troubleshooting internet problems much more straightforward. Hi, My virgin WiFi Hub 3. no idea what any of this means , will test the speed of wifi today when gaming Red Light. - The 5x hub is connected via optical cable, not coaxial. 13-12-2021 15:21. 11-02-2023 13:45 - edited 11-02-2023 13:47. Please click this link as it will explain why the internet might not be connecting on your hub. On the latest firmware for the Hub4 the LED should be green in modem mode, if not and you can get to it on 192. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Thanks so much for joining me on private message @shirleykitcher1 . BD20. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. About Virgin Media About Us; Press; Careers; Connecting for Good; Why choose Virgin Media; Code of Practice; Marketing. Please check this setting and enable cookies (if disabled) Options. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. You probably do have a WPS button but don't realise it as it is hidden in plain sight. I have checked the. We do not make commissions. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). 30 this morning I noticed flashing red light on my hub 5 and knew something was up. Hub 4 flashing white lights. Check in 2 places. Joining in. The power light of the Virgin Media Hub 3. You could also try the web page status, but this is not recommended as it only covers issues that. 1 - soft reset, powered off and on again with no change. 11-02-2023 13:45 - edited 11-02-2023 13:47. I received my Hub 3 today, I have plugged it in and followed all the instructions however there is just a flashing green light at the bottom and the wifi light is green. Options. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Didn’t even know the reset button was there. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. Unlike range extenders, mesh networks rely on nodes that act as WiFi. Understanding what each light signifies can help users troubleshoot issues or determine the normal functioning of the Hub. White power light is on and Internet lights are blue. Now a ‘white’ LED is actually made up of a red, green and blue. Issues are arising on certain devices that will be addressed in firmware updates. Flashing Red – Updating firmware. NOTE: The Gigabit Connect Box has an idle power consumption of 12. 4 REPLIES 4. I installed my Hub 5 last week and I get perfect 1GB download via ethernet connection to my PC. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. . That has to be done first before you can change the name and password. The nearest exchange, located in Westhoughton, is equipped to handle all of your internet needs. Flashing Green – The router is downloading a software update. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. Regards . 1 Kudo. Back a step. Just joined Virgin BB and router (Hub 3) is continually showing orange light not white. 4ghz or 5ghz are visibile. the hub is still flashing green lights 24 hours now. 4Ghz and 5Ghz Wireless networks. I have a Super Hub 3 (white) at the moment. Options. In either Mode the red power light is an indication of over heating and most not be ignored. So looks like it's something specific to my home connection. Here is a handy guide to the light on your Hub 5. on 09-12-2022 14:59. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. Virgin Media Hubs. Depending on your area. The problem seems to stem from the Hub 5 using the ax protocol for wifi, as some devices cannot negotiate a connection. 3. on 16-05-2023 19:42. We do not make commissions. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. Reply. After area broadband outage, hub 3 now just showing red light. If the lights indicate a problem, try the next. If the power light is green, it means your hub is on and working correctly. The Hub should now operate normally. You would push-fit the cable from your 'Quick Start' kit onto the connector pointing. 0) is showing a red light. And put access to hub 5. My Virgin Media App. Select Modem Mode on the left hand side of the screen. - pressed reset button for 15 seconds. The Super Hub 4 router will automatically display this color configuration anytime you switch on the router. If this is causing problems, ask to have your old Hub reinstalled. However, none of my devices can discover any wifi network, neither 2. . All user-configured settings are deleted, and the router restarts using its factory default settings. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Connect your Hub to your phone line. Re: Permanent orange light hub 3. Plug your Hub into the mains. I checked the hub 5 network logs and I can see that software updates are failing. 2. Any help would be great. Did you plug the Hub in yourself? When everything’s connected and you’ve called the Virgin Media activation number, your Hub will take about 15 minutes to download the latest software and reboot itself. We do not make commissions. Text from Virgin confirms my "kit has been activated". Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). For your hub and what you've said; Red light. White power light is on and Internet lights are off. Solid White. Switch your first Deco on and make sure it’s fully initialised (leave 5 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). We've cancelled your technician. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). Hi all, I got my service installed on Tuesday and has been working great. The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. About 9. When that’s done, it’ll be online and broadcasting a wireless signal. Hub Lights. Make sure all of your cables are secured properly, and then press the power button. No help from the annoying call centre. Switch the hub back on at the power. 5Gbps speed LAN (Ethernet) port. Ethernet: Indicates the connection to the modem is working. Easy to set up, coverage has. Hub 3. 1. The light should stay green for some time before turning blue, which signals that the Hub is working properly. Options. If you're worried, flick back to router mode, see what colour it is when it comes back on line. Here's what each one means. 3 weeks ago. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Solid White. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. Open the computer it was connected to open a browser. Hub 5 blinking green base light. ughugh. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. This process can start again if there’s lots of interference. Turn the power switch off on the back of the Hub. 100. Wired Booster WiFi Booster. - Wi-Fi extender pods are currently. Options. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. Blinking blue wan light on virgin hub. Central light:Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Read resolutions for removing the orange light from my hub3 box. No issues in area currently. Re: Hub 5 problem - light going out. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub.